Utility services can be disconnected if you:

A utility must send you a notice before your service is disconnected unless the disconnection is due to a safety hazard or self-reconnection.  The disconnection notice must clearly state the reasons for the disconnection, when the disconnection can happen, and how to contact your utility to try to resolve the issue.  The dispute procedures must be printed on the disconnection notice.  Both you and the utility company must make reasonable attempts to work together to resolve the problem.